Last updated: January 2025
At Digitaljoystickhub, we offer digital-only products. Due to the nature of downloadable content, we follow a specific return and refund policy that aligns with Australian consumer guidelines and ensures clarity for all users.
1. Digital Product Nature
All items available on our platform are digitally distributed and become accessible immediately after purchase. As such, once the download or activation has begun, the product is considered used and cannot be returned.
2. Eligibility for Refund
Refunds may be issued under limited circumstances, such as:
- The game file is corrupted or incomplete, and the issue cannot be resolved within 3 business days
- You were charged more than once for the same item
- You received a product that does not match the listing description
To request a refund, you must contact us within 7 days of the original purchase and provide relevant details, including order number, item name, and a description of the issue.
3. Non-Refundable Situations
We cannot issue refunds in the following cases:
- You changed your mind after the download was made available
- Your device does not meet the minimum system requirements
- You purchased the wrong item or misunderstood the product description
- The product has already been installed, accessed, or transferred to a third party
4. Technical Support First
Before a refund is approved, we may offer technical assistance to resolve the issue. If the problem is fixable (e.g., compatibility or download error), we’ll attempt to assist promptly via email or phone.
5. How to Request a Refund
To initiate a refund request, please contact us at:
📧 [email protected]
Include your full name, order ID, and a clear explanation of the issue.
All eligible refunds will be processed using the original payment method within 5–10 business days of approval.
6. Contact
If you have any questions about our return policy, please reach out:
Digitaljoystickhub
244 Decres Bay Rd, Ceduna SA 5690, Australia
📞 +61 8 8625 2012
📧 [email protected]